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Course Description of

CT4320-20A - 3G Radio Planning Essentials [RU20]

Nokia Siemens Networks Academy

Internet: http://www.nokiasiemensnetworks.com/academy Intranet: http://inside.nokiasiemensnetworks.com/academy

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Siemens Networks does not take responsibility for any errors or omissions in this document. This document is intended for the use of Nokia Siemens Networks customers only for the purposes of the agreement under which the document is submitted. No part of this documentation may be used, reproduced, modified or transmitted in any form or means without the prior written permission of Nokia Siemens Networks. The documentation has been prepared to be used by professional and properly trained personnel, and the

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Other product names mentioned in this document may be trademarks of their respective owners, and they are mentioned for identification purposes only.

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1. Nokia Siemens Networks Competence Development Services

Well managed competence development services help you gain a better understanding of training needs, optimize learning solutions in a multi-supplier environment, achieve better visibility into the return on your training investments and increase your ability to concentrate on core business activities.

With Competence Development Services you can ensure:

 Fast and reliable application of new skills enables you to make the most out of your

network investment and lower your operating costs

 Choosing optimal delivery methods for competence development means greater

flexibility, lower costs and employees spending less time away from the workplace

 With tailored, modular and task-oriented competence development packages, you can

achieve a better match for your requirements and more focused learning in areas that count

 With optimized solutions, processes and people management - using planning and

follow-up by evaluation and testing - you gain from improved allocation of staff resources, operational efficiencies and job satisfaction.

In 20 years of experience, Nokia Siemens Networks has gained a wealth of experience in education to manage change in one of the world’s fastest growing industries. We have

approximately 100 Competence Development references (press releases) from the areas of 2G, 3G, EDGE and GPRS i.e.

With Nokia Siemens Network’s portfolio for ongoing employee development, you can realize the full potential of your personnel resources as technologies and markets change.

Qualification of your personnel is the key to success

Your people are critical in maintaining your competitive edge. Managing growth while reducing costs depends not only on their aptitude for the job at hand but on their ability to remain flexible and open to new challenges.

It’s a complex balance between operating efficiencies, market positioning and reducing costs while still capturing market share day-by-day. Nokia Siemens Networks can help you meet these continuous challenges.

Nokia Siemens Networks’ learning programs teach new skills and technologies, improve employee performance and raise job satisfaction. Competence Development offers an integrated approach that identifies where learning is needed and delivers the right learning solution to the right people at the right time.

Too often such programs are delivered in isolation, without full attention to business needs, proper follow-up or the correct cost/benefit analysis at the outset.

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2. Nokia Siemens Networks Competence Development Solutions overview

Competence development solutions keep your people one step ahead

Academy Solution Consultants help you to identify your needs for competence development and create customized learning solutions for your needs by using the following modules:

Instructor Led Learning provides your personnel with the competencies to work with Nokia

Siemens Networks equipment in an efficient and professional way. Learning can be delivered in a form that suits you best, including different types of classroom or virtual classroom sessions, workshops, seminars or on-the-job activities. The venues can take place at learning centers around the world or it can also be arranged on your premises.

E-Learning Services offers enhancements to your informal learning environment by enhancing your knowledge resources accessible electronically. It includes a wide range of self-paced e-learning courses covering systems, network architecture, products and platforms as well as new releases. We also help you to put extra attention on your experts in order to enhance their impact in your organization. By enrolling your experts to Expert Club, you open a new channel for them to pick hints & tips, learn about new technologies, deepen and broaden their expertise with the help of a content offered in the club portal as well as in club seminars.

Competence Management Services help you to identify where to apply more learning for

maintenance of the best overall results, full planning and learning solution delivery is followed by performance evaluation of individual competence achievements.

Managed Learning Services - Nokia Siemens Networks offers a complete solution with managed training services. With its strong capabilities in managing competence programs and training

suppliers, Nokia Siemens Networks can take care of competence planning, training administration, and verification of learning results - all with services linked to your business goals.

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3. References and Summary

In 20 years of operation, Nokia Siemens Networks has gained a wealth of experience in education to manage change in one of the world’s fastest growing industries. We have approx. 100 Competence Development references (press releases) from the areas of 2G, 3G, EDGE and GPRS i.e.

Nokia Siemens Network’s portfolio for ongoing employee development enables you to realize the full potential of your personnel resources, enabling them to be fully up-to-date with developments in technology and the market.

4. Nokia Siemens Networks Competence Development Approach

5. Nokia Siemens Networks Instructor Led Learning

The operational success of a Network Operator or Service Provider within telecommunication industry is depending on their staff’s competence. The implementation of new products, features and solutions is along with its competence development demands.

Nokia Siemens Networks, as the largest provider for technical training, has an extensive offer

which consists of a full range of predefined educational paths (course flows) and courses for every job category and functional area.

The Instructor Led Learning portfolio has been systematically designed to support the operational efficiency and provide cost and time-efficient competence development.

Our goal is to select the right combination of training methods (Blended Learning), educational paths and courses, which will drive the highest business impact for the lowest possible cost.

Therefore the portfolio consists of all relevant training delivery methods from face-to-face training to modern e-learning, like

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 Classroom Training

is the classical form of training (face-to-face, that is essential particularly for training curricula with practical parts (hands-on).

 Seminar

is delivered in an instructive manner (face-to-face) and is always knowledge focused (not skill focused). Seminars are typically arranged for special topics where experts are invited as speakers.

 Workshop

is delivered in an informal collaborative manner between the instructor and trainees. The workshop is typically skill-oriented, delivered on a testbed in either a Nokia Siemens Networks Training Center or at the customer premises. Workshops normally focus on specific tasks or skills. Workshops are an ideal environment for e.g. troubleshooting sessions.

 Virtual Classroom

is a virtual classroom in the Internet, where customers can meet up and take part in guided online sessions even if they work at different locations. Virtual Classroom is particularly suited for topics that can be conveyed within 1 or 2 hours. It thus saves time and travel costs.

 On-the-Job Training

practical and theoretical learning that takes place at the customer’s premises in an informal environment using operational equipment. The participants can be trained on job tasks and task related tools within specified network technologies. The service is delivered in a workshop manner: observing and guiding daily activities, reviewing and proposing best practices in operations of the network, holding instructional sessions.

 Coaching

The tasks and topics that are coached to the participants are selected based on the learning objectives set by the customer. Service is delivered in a coaching manner: observing and guiding the daily activities, instructional sessions hold and workplace manuals and job aids are used to assist learning. Coaching can relate to tasks or processes

 Customized Training

Tailored training courses and even complete curricula can be adapted to the specific requirements, strategy, goals and corporate identity of our customer.

Customized training offers better support for the requirements of your customer and improves the relationship.

The training sessions can be delivered in any of Nokia Siemens Networks’ training centers or at the customer’s premises. In case the customer can not provide the required training equipment, Nokia Siemens Networks offers access to their training equipment via remote lab service.

Customer Benefits:

 Opportunity to plan competence development with a focus on achieving customer’s

business objectives

 Competence planning enables organization to standardize job profiles and job grades  Fast and reliable application of new skills helps to use the network in an optimal way thus

raising return on investment

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 Tailored and task-oriented learning matches customer requirements

 Provides the competence needed to use and operate Nokia Siemens Networks -delivered

systems and products in an efficient and professional way

 Get the best competence into the organization without extra recruitment  CAPEX to OPEX conversion (pay per student)

 Fast and simultaneous education of target groups worldwide  One partner for all education related issues  Flexibility in regards to

o location (at customer or Nokia Siemens Networks premises) o learning media which matches the customer requirements

o portfolio (predefined courses and educational path) for every job category

 No disturbance for groups with same focus within exclusive events  Open communication of students within exclusive events  Remote lab support for on-site training

o Fulfill the customer’s request for on-site training

o Customer’s equipment may be live equipment and it is impossible to fulfill the

requirements for the course

Technology coverage:

Radio Access, Switching Core, Packet Core, OSS, IP Multimedia Subsystem, Intelligent Network, Intelligent Content Delivery, Value Added Services, Transport, Nokia Siemens Networks Platform, 2G network planning, 3G network planning, technology courses, Further more fixed core, fixed access, transport and microwave including solutions and applications as well as delivery or brokerage of technical courses for partner products.

6. Nokia Siemens Networks E-Learning Services

Nokia Siemens Networks’ Informal Learning Services supports informal learning in addition to formal learning needs of its customers. It includes a wide range of online Training Methods e.g. Web-Based Training (WBT) courses, e-Presentations and Virtual Classrooms on Demand.

With Informal Learning Services Nokia Siemens Networks helps its customers in enhancing their Informal Learning environment by extending the availability of effective knowledge resources in their organization. Services of the Informal Learning can be also integrated into Learning Projects such as in a solution like Qualification Campaign.

By deploying state-of-the-art training method’s, technologies and platforms we are able to pave a variety of didactic paths and to update extensive amounts of knowledge and information such that it can be provided to large user groups simultaneously around the globe.

Depending on the customer requirements, offered packages can include some or all of the e-Learning types like:

 Web Based Training

Web Based Training, are learning programs that uses Internet technology to impart knowledge. To increase the efficiency the content is provided to the user on very high animated and interactive style.

 e-Presentation

e-Presentations are recorded training presentations. Learner can listen the explanations of the trainer and watch the marks made by the trainer during the presentation.

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 Virtual Classroom

Virtual Classroom sessions are web-based online sessions with voice, data and video communication. Sessions can be oriented to the specific needs of e.g. training,

collaboration and announcement. Sessions can be recorded and offered On-Demand as well.

 Expert Interview

Expert interviews are video interviews with recognized experts on the area of their expertise. Interviews are presented on web pages on Nokia Siemens Networks Expert Club Portal.

 e-Seminar

Selected Nokia Siemens Networks Seminars are video recorded during live sessions.

Recorded content is then edited and structured to make it user-friendly to the learner before it is presented via Nokia Siemens Networks Learning Management System and Nokia Siemens Networks Expert Club Portal.

 mobile Learning (m-Learning)

Replay of didactically updated e-learning content for PDA and mobile phones, integrated in standardized deployment environment.

Nokia Siemens Networks’ Expert Club solution is a learning environment to support the learning needs of experts which includes seminars about hot-topics in the industry and a club portal with video interviews with experts, e-Presentations, e-Seminars, Hints &Tips database, Virtual Classroom sessions and one-click access to all Nokia Siemens Networks WBT courses.

The different Informal Learning services can be delivered via the Nokia Siemens Networks Expert Club Portal or provided and administrated as a separate booking via the Nokia Siemens Networks e-Learning Platform or implemented on the customer Learning Environment.

Customer Benefits:

 Extended Knowledge Resources in the organization: Accessibility to extended and

enriched knowledge resources for the organization improves the extend of Informal Learning environment.

 Effectiveness: With the help of tools available in a web environment (like animations);

knowledge can be effectively transferred to learners in shorter time compared to classroom training.

 Efficiency: The training content is conveyed in the same time and with the same quality to

all training participants. Deployment can be realized very quickly.

 Consistency and Repeatability: All employees worldwide receive exactly the same

information in the same way. Experience can be repeated again and again later on with the same high quality.

 Flexibility with Time and Space: Employees can work through the learning program at

their work place. They can also store the processing status reached and resume learning from that stage later on. Processing does not have to take place in an uninterrupted time block. Thus, speed of learning matches with the learners own needs.

 Cost effectiveness: Especially when deployed for large number of learners, cost of

competence development per employee is low. Further, no time or money is spent for traveling to access learning.

 Scalability: Competence Development needs of employees in any numbers, from

individuals to whole organization, can be address easily and quickly.

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 Availability of unique knowledge: Knowledge of best experts can be made available and

accessible for big number of learners.

 Addressing different Learning Styles: Content is developed to address various learning

styles: Learning by reading, listening, watching, etc. to make it a better fit for learners.

Coverage:

Nokia Siemens Networks has Informal Learning products to address learning needs of its

customers electronically covering a wide-range of competence needs. Products cover technical areas such as technology, system, product, release related service items as well as non-technical areas such as process competence, sales skills etc.

7. Nokia Siemens Networks Competence Management

Nokia Siemens Networks Competence Management and Qualification Project service module is part of the Nokia Siemens Networks Competence Development Service.

The knowledge, skills and commitment of employees are vital to the success of a business. Therefore well-founded knowledge of the employees is of crucial importance. Furthermore, companies and their employees have to adapt to rapid changes. The aim of Competence

Management and Qualification Projects is to impart this knowledge in a fast, efficient and cost-effective way and to set up training as a continuous and efficient process in organizations.

Nokia Siemens Networks Competence Management and Qualification Project services are divided into the following Service Items and Solutions:

Service Items:

 Competence Planning

The Competence Planning Service is seen as the foundation for all Competence

Development activities. It establishes the purpose of learning, lists down the tasks involved, identify the job profiles performing the tasks, determines the learning needs, and substantiate the testing and evaluation points of the learning.

The service is highly modularized because Nokia Siemens Networks realize that our

customers might consider certain parts proprietary and wish to conduct these parts without Nokia Siemens Networks’ involvement.

 Examination

The Test services are based on the latest web and server technologies, which are used in an innovative, target-oriented and efficient manner. Various types of tests enable the objective and efficient measurement of an employee’s skills as well as determining the distribution of skills and knowledge across corporate divisions.

The didactic approach is based on a specific concept consisting of self-assessment tests, achievement tests at various stages during a training measure, and final tests at the end of training. In this way, we have objective, convincing feedback on the employees’ level of training at all times.

 Evaluation

Nokia Siemens Networks Evaluation Service represents the opportunity to verify and benchmark any learning effort. This service also makes it possible to produce informed decisions on corrective actions during the implementation of a learning solution across large organizations.

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 Blended Learning Consultancy

“Blended Learning” is an integral didactic approach that combines traditional and innovative forms of teaching and learning. With the Blended Learning Consultancy Nokia Siemens Networks delivers consulting and services regarding the implementation of an individual Learning Solution. The Solution is based on competence planning and includes a mix of t the most efficient combination of traditional training methods (e.g. Classroom training, Seminars, On-the-job Training) and e-Learning (e.g. Web Based Training, e-Presentation, mobile Learning) most efficient Learning Methods, Tools and Platforms and Processes is used to achieve the best possible training results.

Solutions Qualification Campaigns

Qualification Campaign is an end-to-end solution to detect knowledge gaps of employees, to design and develop content and finally close the gaps by an efficient delivery/provision of the content. A final validation is a motivational factor for all participants as well as the success of the campaign can be verified.

Professional Process Management will guarantee the success of the Qualification Campaign.

Qualification Campaigns can have different dimensions. Depending on the customer’s needs, Nokia Siemens Networks can deliver Qualification Campaigns from a single, individual training method (WBT) up to mix of several learning methods (Blended Learning).

Competence Development Projects

Nokia Siemens Networks Competence Development Project Solution is an umbrella solution that can comprise all Nokia Siemens Networks Competence Development Services. The service is best described as an end-to-end project based on a set of criteria agreed upfront such as; budget, end-user service rollout milestones, network performance, ROI, network rollout milestones, etc.

Nokia Siemens Networks will offer to take full or partial responsibility for the competence of

network O&M staff according to your strategy and budget. The actual share of responsibilities can be agreed on a case-by-case basis. The usage of the Phillips ROI Methodology TM for planning, budgeting and execution ensures economy of scale and management credibility.

Customer Benefits:

 Gain speed by implementing a fast, precise and efficient way of Blended Learning

 Trace (direct/indirect) relationships among the business goals, performance standards, and

competency levels.

 Direct and optimized competence development investments.  Standardize job profiles and job grades.  Manage competences appropriately.

 Change the mind set and capabilities of employees and prove the result by integrated tests

and evaluations.

 Save OPEX by implementing optimized and certified processes for administration and

operation as well as aligned and comprehensive e-Learning environment  Simultaneous and fast education of large target groups world wide

 Cost reduction (total educational cost, educational cost per employee (OPEX)) Page 10 of 17

      

Professional, efficient and fast implementation on very high quality State-of-the-art training methods

Adequate tools and optimized processes

Tailored and customized content development

Increase flexibility for implementing and operating e-Learning solutions

Concentrate on core business with optimized and flexible utilization of resources

Change the mind set and capabilities of employees and prove the result by integrated tests and validations.

 Same Qualification worldwide: Delivery - according to the customer’s requirements - of

content in various languages and in different cultural environments by a global network of Certified Training Institutes operating integrated e-Learning Solutions

 For all types of testing services, customers can benefit from the solutions powered by Nokia

Siemens Networks in multiple ways:

o Comprehensive experience in developing test content o Long-term experience in best-in-class test operation o Provider of internal and external online tests and exams o Content in various languages and testing methods

o More than 50,000 online tests and more than 1,500 exams per year o State-of-the-art test management and delivery o Professional testing, controlling and reporting tools

o Testing Services guarantee time and cost savings for the test / certificate provider

by doing away with manual corrections and administration of results.

o At the same time, the security of tests and the integrity of test results are improved,

because access to examination results is subject to a strict control.

Coverage:

Nokia Siemens Networks has Competence Management and Qualification Projects products to

address learning needs of its customers electronically covering a wide-range of competence needs. Products cover technical areas such as technology, system, product, release related service items as well as non-technical areas such as process competence, sales skills etc.

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8. Course Description

Course Number Course Title Target Group Aim

CT4320-20A

3G Radio Planning Essentials [RU20]

Personnel who need a basic theoretical knowledge of the main UMTS radio network planning

After the training, the participant will be able to:

- Define radio propagation basics - Describe coverage and capacity planning flow and elements - Describe methods to improve coverage and capacity - Describe parameter planning basics Radio Propagation Basics

- Propagation mechanisms - Propagation slope and different environments Coverage and Capacity Planning

- Path loss based coverage / interference planning - HSDPA planning - HSUPA planning - Downlink capacity planning - Uplink capacity planning

Coverage and Capacity Improvement

- Coverage vs. capacity - Coverage improvements alternatives - Capacity improvements alternatives - Antenna tilting, design and improvement - Orthogonality

Parameter Planning Basics

- Parameter objects intruduction - Scrambling code planning - Location, routing and service area planning - UTRAN registration area planning

Prerequisites Contents

3GSYSTRA

Radio Propagation Basics

Coverage and Capacity Planning Coverage and Capacity Improvement Parameter Planning Basics

Duration Max number of participants

Course Type: with or without practice Skill level Export control

1 Day18

THY=Theoretical courseIMD intermediateECCN: 5E991X AL-Number: N

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9. Nokia Siemens Networks General Terms and Conditions

GENERAL

(i) Except only where expressly agreed otherwise by Nokia Siemens Networks in writing every supply by Nokia Siemens Networks shall be subject to these printed terms and conditions (hereinafter called \"Conditions\"). Any conditions other than these Conditions (including but not limited to the Customers own terms and conditions) and any special conditions of supply agreed in writing between Customer and Nokia Siemens Networks applicable to this Order are expressly excluded.

(ii) “Training Venue” means the address stated on the Order or other such address as Nokia Siemens Networks may notify to Customer from time to time.

(iii) \"Nokia Siemens Networks\" means collectively all registered affiliates around the world which are part of the Nokia Siemens Networks Corporation.

(iv) \"Order\" means the purchase order placed by Customer with Nokia Siemens Networks for the purchase of Training.

(v) “Training” means Instructor led Training services described in the Order. E-learning services are specifically described.

(vi) “Training Proposal” means the document issued by Nokia Siemens Networks detailing the Training services to be provided.

(vii) \"Customer\" means the person, firm or company identified in the Order.

(viii) In the case that the customer is authorised to sell Nokia Siemens Networks training services – then the customers may include those customers.

(iix) “Delivery” is a training service which could be delivered through self-study electronic means, in a delivery with clear objectives, workshop with loosely defined subjects,, seminar with specific theoretical topics and all other training products provided by Nokia Siemens Networks.

(ix) “Dedicated Delivery” is a training service which is only provided to the named customer. A dedicated delivery is inclusive of instructor-led training and e-learning services.

(x) “Open Seat” is a training service which the customer has bought a seat on a single delivery which is open for all of Nokia Siemens Networks customers.

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2. BASIS OF PURCHASE

2.1 The Order constitutes an offer by Customer to purchase the Training subject to these Conditions. Nokia Siemens

Networks shall respond to an Order by issuing a Training Proposal to the Customer including, but not limited to, Training delivery name, dates, duration, cost, number of participants, which shall be signed by the Customer and shall be returned to Nokia Siemens Networks within 14 calendar days from the date of the Training Proposal. Unless in the case of instructor-led deliveries where the confirmation time is less the cancellation period. In these circumstances the customer will be requested to accept the proposal earlier.

2.2. A training proposal is not issued by Nokia Siemens Networks for the order of an Open Seat delivery. When the

request is received by Nokia Siemens Networks in accordance to 14.1 then an e-mail confirming the order is provided. No other confirmation is required or will be provided by Nokia Siemens Networks unless agreed by both parties.

2.4 Delivery of the Training shall be deemed conclusive evidence of Customer’s acceptance of these Conditions.

2.5 No variation to the Order or these Conditions shall be binding unless expressly agreed in writing by Nokia Siemens

Networks.

3. INFORMATION AND EQUIPMENT

3.1 Any information, including but not limited to specifications, drawings designs and know how, supplied by Nokia

Siemens Networks to Customer, or specifically produced by Customer for Nokia Siemens Networks, in connection with the Order, together with the copyright, design rights, or any other intellectual property rights shall be the exclusive property of Nokia Siemens Networks and shall be treated as confidential by the Customer.

3.2 The Customer shall do all things necessary to ensure that any copyright or other intellectual property rights created

in connection with the Order is assigned to Nokia Siemens Networks forthwith.

4. QUANTITIES, PRICING AND PAYMENT

4.1 Payment milestones shall be agreed with the Customer and shall be set out in the Order. All prices shall be payable

within 30 days of the date of the applicable invoice to the bank account of Nokia Siemens Networks as specified in the invoice or as otherwise specified in writing. Nokia Siemens Networks shall be entitled to invoice the Customer upon completion of the Training or in the case e-learning of service activation.

4.2 Nokia Siemens Networks’s invoice shall quote the number of the Order – on the provision that the customer has

provided a specific reference.

4.3 All prices are expressed exclusive of Value Added Tax and Customer shall pay the applicable VAT in addition to the

price

4.4 Nokia Siemens Networks will publish an updated price list of all training products available on a yearly basis –

unless otherwise agreed by the customer.

5. THE TRAINING

5.1 The customer will receive an invitation at the very most 35 calendar days prior to the start of delivery dedicated

delivery. The customer is responsible for informing Nokia Siemens Networks about the participants onto the delivery

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via mails or fax. The customer is also responsible that the participants have completed the necessary pre-requisites as Nokia Siemens Networks is not responsible for delivery quality as in accordance to 12.1.

5.2 The Training shall be performed at the Training Venue on the date specified by Nokia Siemens Networks on the

acknowledgement of the Order or, where applicable, an alternate date specified by Nokia Siemens Networks.

5.3 Where the Training Venue is on Customer premises then the Customer shall be responsible for ensuring:

that the training environment complies with any specification provided by Nokia Siemens Networks;

that any equipment provided complies with the specification and the configuration provided by Nokia Siemens Networks;

access to the training environment and any testbed provided for the Training;

availability of a dedicated contact person, with technical knowledge or access to the same in relation to the Training; receipt of the Training materials and making them available for the Training;

5.4 Nokia Siemens Networks will, where agreed in the Order, do the set up of the relevant equipment

5.5 If the customer does not have an agreement to provide training services to other parties on behalf of Nokia Siemens

Networks then the customer should not disclose any information related to Nokia Siemens Networks training services, nor should they be included as participants on any training that Nokia Siemens Networks may provide.

6. CANCELLATION/RESCHEDULING 6.1

Nokia Siemens Networks may reschedule or cancel the respective delivery of the Service by written notice sent to Customer and without liability 21 calendar days prior to the commence date of the delivery. After this period Nokia Siemens Networks will be liable for any direct travel costs that have been incurred by the customer and cannot be refunded. In order to claim the costs the customer must provide an accurate record of the costs.

Customer may reschedule or cancel the respective delivery of the Service by written notice sent to Nokia Siemens Networks:

no additional costs: (0%) (i) 30+ calendar days prior to the commencement of the Dedicated delivery; exclusive events (ii) 21+ calendar days for open seats;

100% fee expenses incurred by Nokia Siemens Networks: (iii) (iv)

0-30 calendar days prior to the commencement of the dedicated delivery 0-21 calendar days for open seats

6.2

6.3 When self-study e-learning services are piloted then customers have the option to cancel the pilot before the agreed

expiry date. When an order is received by Nokia Siemens Networks for the activation of a self-study service then the service cannot be cancelled – unless due reasons can be provided and an agreement is reached between Nokia Siemens Networks and the customer.

7. WARRANTY

7.1 Nokia Siemens Networks shall carry out the training with all reasonable skill and care.

8. LIABILITY

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8.1 Nokia Siemens Networks’s liability for any direct losses, damages, costs and expenses, including legal fees,

awarded against or incurred or paid by the Customer Nokia Siemens Networks as a result of Nokia Siemens Networks’s breach of this Agreement shall be limited to the total amount paid by the Customer for the Training. 8.2

Notwithstanding any other provision of these Conditions, neither Party shall be liable to the other for any indirect or consequential loss or damage (including but not limited to loss of use, loss of revenue, loss of anticipated savings or loss of profit) howsoever arising under or in connection with these Conditions.

9. FORCE MAJEURE

9.1 Neither party shall be liable to the other for any delay or non-performance caused by any event beyond the

reasonable control of the affected party, including but not limited to the following events; Act of God, war, riot, fire.

9.2 Each party shall promptly inform the other party of any event of Force Majeure, its expected duration and cessation.

9.3 Either party may terminate this agreement where the event of force majeure continues for a period of thirty days.

11. CONFIDENTIALITY

11.1 Neither party shall disclose to any third party any technical or commercial information received from the other party

in whatever form under or in connection with these Conditions without the prior written permission of the disclosing party.

11.2 Where the parties have signed a Non-Disclosure Agreement this shall continue in full force and effect

notwithstanding anything in these terms and conditions.

12. DISPUTES 12.1

Any dispute must be registered with Nokia Siemens Networks within 7 days of completion of the relevant Training.

12.2 Any dispute raised under Condition 12.1 shall be reviewed and investigated by Nokia

Siemens Networks and any refund of Fees shall be agreed on a case by case basis at the discretion of Nokia Siemens Networks, reasonably exercised. 12.3 In addition to 12.2 factors that will look at in the case of dispute include, the pre-requisite

knowledge and experience of the participant and how they are mapped to that defined on the learning program. The testbed availability and condition at the customers premises and the learning environment.

13. TERMINATION

13.1 In the event that the Customer is in default of a material obligation of these Conditions and fails to remedy such

default within 30 days, then Nokia Siemens Networks shall have the right to terminate this Agreement forthwith.

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13.2 Either Party may terminate without liability to the other Party in the event of bankruptcy receivership and

administration.

13.3 Any termination of any these Conditions (howsoever occasioned) shall be without prejudice to any other rights or

remedies a Party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities of either Party. However, and regardless of the above, remedial action shall under all circumstances be performed by the Customer without delay upon becoming aware of the defect or malfunction.

15. GENERAL

15.1 Any notice required to be given under these Conditions shall be in writing addressed to the relevant party at it's

registered office or such other address as is notified from time to time.

15.2 These Conditions shall be governed by and be construed in accordance with local legislation.

15.3 The Customer shall not assign or purport to assign or transfer to any other person any of its rights or sub-contract

any of its obligations under these Conditions without the prior written consent of Nokia Siemens Networks.

15.4 Words in the singular shall include the plural and vice versa, references to any gender shall include the others and

references to any legal persons shall include natural persons and vice versa.

15.5 The headings in these Conditions are for reference only and shall not affect their interpretation.

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