A=Floor Service Attendant 楼层服务员 G=Guest 顾客
G：I have a bad stomachache, maybe I had too much seafood.我的肚⼦痛得厉害，可能是海鲜吃得太多了。A：Shall I call a doctor for you?我帮您叫医⽣好吗？
G：yes , please do and make it quick.好的，⿇烦你快点。
A：Right away, sir. May I have your room number, please?马上就去，先⽣。请问您住⼏号房。G：Room 18791879 房。
A：I see ,sir. Before the doctor’s arrival, is there anything else can I do for you?明⽩了，先⽣。在医⽣到来之前，有什么能为您效劳吗？G：No, thanks.不⽤了，谢谢。常⽤句型百宝箱
1. 意外事故
1) May I have your attention , please? This is an emergency. The hotel is on fire now. Please leave your room immediatelyand follow the emergency exit door. Please leave this building immediately. Thank you for your cooperation.紧急事故，请注意！酒店发⽣⽕警。请⽴即离开房间，从太平门撤离。谢谢您的合作。
2) Ladies and gentleman, attention please! There is a small fire in hotel but it is already under control, so please remain clam.For your safety, please follow me to the lobby by the emergency exit. Please leave your luggage behind and don’t use theelevator. Thank you for your cooperation.
⼥⼠门、先⽣门，请注意！酒店发⽣了⼀场⼩⽕灾，但⽕势已经得到控制。请各位保持冷静。为了您的安全起见，请随我由紧急出⼝到⼤堂。请勿携带任何⾏李，也不要使⽤电梯。多谢您的合作。3) My wife has slipped in the bathroom. She can’t stand up.我妻⼦在浴室摔倒了。她没法站起来。4) My husband has fainted.我丈夫晕倒了。
5) My nose/face/leg/hand/… is bleeding.我的⿐⼦/脸/腿/⼿„„在流⾎。
6) I have a terrible headache/stomachache/toothache.我头痛/胃痛/⽛痛得厉害。7) It’s painful.那⾥很痛。8) That hurts!那⾥受伤了！
9) Please don’t move! Your rib might be broken.请别动！您的肋⾻可能⾻折了。
10) I’ll get help immediately. Please don’t move him.我⽴刻去叫⼈来帮忙。请别动他。11) I’ll call the doctor/ambulance.我去叫医⽣/救护车。
12) Help is on the way, ma’am.很快就会有⼈来帮忙了，⼥⼠。13) Everything will be alright.⼀切都会好起来的。
14) Don’t worry, leave it to me.别担⼼，有我呢。
15) Do you need some aspirin/pain killers/sleeping pills/bandages/plasters/absorbent cotton?您是否需要⼀些/阿司匹林/⽌痛药/安眠药/绷带/胶布/药棉呢？16) Are you feeling better now?您现在感觉好些了吗？2. 客⼈遗失物品
1) My bag was stolen, and my passport was in it.我的包被偷了，护照还在⾥⾯呢！2) I’m sorry to tear that, sir.我们对此深表遗憾，先⽣。
3) Would you tell us when and where you last saw it?您最后⼀次见到它是在什么时候、什么地⽅呢？4) Could you describe it ,please?您能不能描述⼀下它是什么样⼦呢？5) Shall I call the police for you ,sir?我帮您报警，好吗？6) Is that all you can do?你们能做的就只有这些吗、
7) Get me your manager. I want to speak to him right now.我要见你们经理，我要求马上见他。
8) I’m afraid we had warned you to mind your valuables, sir. And if you’ll excuse me, I’ll find our duty manager for you.很抱歉，我们已经警告过您要⼩⼼您的贵重物品了，先⽣。如果您允许的话，我去为您叫值班经理来。
因篇幅问题不能全部显示，请点此查看更多更全内容